Downloads & Streaming FAQ

There are several reasons we might not have electronic copies of a book – even if the library owns it in print! First, while eBooks and eAudiobooks are cheaper than their physical counterparts for the general public, the licenses libraries must buy for these items usually cost much more than the retail price. In addition, […]

Most publishers put restrictions on eBooks and eAudiobooks lent by libraries so that they mimic physical books. When the library purchases a license to lend a copy of an eBook or eAudiobook, each copy can only be lent to one user at a time – just like with a physical item. While library staff monitor […]

As with eBooks and eAudiobooks, some publishers put limits on how many people can access a given issue of their magazines at the same time. In these cases, you may get a message saying that all digital “copies” of the issue are in use. Check back in a few days to see if a copy […]

The desktop/browser version of Flipster does not allow users to create a “shelf” of checked-out magazines. If you borrow an issue on your mobile device, it will be saved on your shelf and you can pick up where you left off later. Please be aware that check-outs and reading progress do not transfer from one […]

Yes! The titles provided by Hoopla are always available and never have a waitlist. This is possible because the library doesn’t directly own licenses to any of the titles in Hoopla – instead, your library card provides you with access to Hoopla’s catalog of material, and the library pays Hoopla each time one of our […]

The library is not able to add titles to the Hoopla collection. The library doesn’t directly own licenses to any of the titles in Hoopla – instead, your library card provides you with access to Hoopla’s catalog of material, and the library pays Hoopla each time one of our users checks something out. As Hoopla […]

Amazon strictly controls what eBooks may be accessed on Kindle E-readers. Unfortunately, Amazon does not allow cloudLibrary to lend Kindle E-reader books, though they are still accessible on the Kindle Fire. If you would like to read eBooks on your Kindle E-reader through cloudLibrary, email kindle-feedback@amazon.com and request that Amazon allow compatibility with cloudLibrary.

Loan periods and renewal policies vary slightly depending on the media type and the app (also called a “platform”). You never have to worry about fines on digital materials, because they will automatically check themselves in when they are due. Please check the list below to see the loan periods for each platform: cloudLibrary All […]

Borrowing limits vary across platforms: cloudLibrary: 10 simultaneous checkouts, 10 simultaneous holds Hoopla: 4 checkouts per month, no holds Flipster: Unlimited