There are several reasons we might not have electronic copies of a book – even if the library owns it in print! First, while eBooks and eAudiobooks are cheaper than their physical counterparts for the general public, the licenses libraries must buy for these items usually cost much more than the retail price. In addition, […]
Downloads & Streaming FAQ
Why is there a waitlist for the title I want in cloudLibrary?
Most publishers put restrictions on eBooks and eAudiobooks lent by libraries so that they mimic physical books. When the library purchases a license to lend a copy of an eBook or eAudiobook, each copy can only be lent to one user at a time – just like with a physical item. While library staff monitor […]
Why does Flipster say that all copies of the magazine I want to borrow are in use?
As with eBooks and eAudiobooks, some publishers put limits on how many people can access a given issue of their magazines at the same time. In these cases, you may get a message saying that all digital “copies” of the issue are in use. Check back in a few days to see if a copy […]
I was reading a Flipster magazine on my computer, but when I open my shelf in the app, it’s not there! What’s going on?
The desktop/browser version of Flipster does not allow users to create a “shelf” of checked-out magazines. If you borrow an issue on your mobile device, it will be saved on your shelf and you can pick up where you left off later. Please be aware that check-outs and reading progress do not transfer from one […]
Is there anywhere I can find eBooks and eAudiobooks that I don’t have to wait for?
Yes! The titles provided by Hoopla are always available and never have a waitlist. This is possible because the library doesn’t directly own licenses to any of the titles in Hoopla – instead, your library card provides you with access to Hoopla’s catalog of material, and the library pays Hoopla each time one of our […]
The title I want isn’t available in Hoopla. Can the library buy it?
The library is not able to add titles to the Hoopla collection. The library doesn’t directly own licenses to any of the titles in Hoopla – instead, your library card provides you with access to Hoopla’s catalog of material, and the library pays Hoopla each time one of our users checks something out. As Hoopla […]
Why can’t I send the eBook I borrowed to my Kindle?
Amazon strictly controls what eBooks may be accessed on Kindle E-readers. Unfortunately, Amazon does not allow cloudLibrary to lend Kindle E-reader books, though they are still accessible on the Kindle Fire. If you would like to read eBooks on your Kindle E-reader through cloudLibrary, email email@example.com and request that Amazon allow compatibility with cloudLibrary.
How long can I borrow digital materials from the library?
Loan periods and renewal policies vary slightly depending on the media type and the app (also called a “platform”). You never have to worry about fines on digital materials, because they will automatically check themselves in when they are due. Please check the list below to see the loan periods for each platform: cloudLibrary All […]
Are there limits on how many digital materials I can borrow?
Borrowing limits vary across platforms: cloudLibrary: 10 simultaneous checkouts, 10 simultaneous holds Hoopla: 4 checkouts per month, no holds Flipster: Unlimited