FAQ

Please check our Locations page for Bucks County Free Library branch and District member library hours. Check our website or call before your visit as hours may change because of circumstances related to COVID-19.

Masks are required inside our library branches.

All of our collections are fully accessible. However in many of our buildings space is tight, especially our children’s areas. We ask that you keep an eye out for other browsers or staff and stay at least six feet away.

Where available, the library asks that you use our self-check stations to help us minimize close contact. To use the self-check you’ll need to scan your library card or type in your library card number. You’ll also need to enter your PIN.

For all branches of the Bucks County Free Library we encourage you to make e-payments via My Account if at all possible. Our self-check kiosks accept both cash and credit card payments.

Yes. Covered drinks and peanut-free, dry snacks, such as crackers or cookies are allowed in the library as long as all trash is thrown away or removed from the library.

Children are welcome to visit the library with their caregivers. Toys and interactive activities have been placed back in the children’s areas. For your child’s sake, we recommend that you stay close and enjoy picking out lots of great things to read, listen to, or watch together at home.

You can register online or in person for a library card. Proof of identity and evidence of current Bucks County residence, business ownership, employment, or school enrollment are required.

Bucks County residents will automatically have their card renewed if they have used it in the past 3 years. If you have an eCard, Access PA or Non-Resident card you will receive an email when your card needs to be renewed. Access PA and Non-Resident cards must be renewed in person and require proof of identity.

If you have forgotten your PIN, please visit My Account and click “Request PIN”. Your PIN will be sent to the email address associated with your account. If you do not receive an email within 15 minutes, please call your library.

To renew library materials, you will need to login to your Bucks County Free Library account. Your user name will be your library card number, and the password is the 4 digit pin you had selected when you received your card. From there, you will see an option for “renew my materials.”

No. Our meeting room and group study room bookings have been suspended for now.

Yes. All of our quiet study rooms are open.

Yes. The library offers online tutoring and many more study tools through Brainfuse.

Yes. The library offers online resume help and many more career services through JobNow.

No. To keep everyone safe the library has suspended passport services for now.

No. To keep everyone safe the library has closed Penn’s Little Village and Career Corner for now.

Most of our libraries are not accepting donations. We are not able to process and store book donations at this time. Unfortunately, because of lack of space we will be forced to throw donations in the trash. We ask that you please hold on to them or donate them to another library or organization.

The Yardley branch is accepting donations.

The following district libraries are accepting book donations: Village Library of Wrightstown, Fallsington Library, Southampton Free Library and Warminster Township Free Library. For addresses you can visit: https://buckslib.org/locations and scroll down to the District Member Libraries section.

The library is accepting volunteer applications. It may take up to 4 weeks for an applicant to hear from the library. Because of COVID-19 business requirements our staff has made many changes to how we provide library services. We want to feel confident in our new processes and procedures before we bring volunteers in.

Any purchase requests can be submitted online here. By submitting this form, you can ensure that your suggestion is received directly by the people with the power to add resources to our collection. Purchase suggestions are considered in light of our selection policy and guidelines for local authors. While we strive to make our collections responsive to community needs, we’re not able to purchase every title that is suggested.

Unfortunately, the public libraries in our library system are not set up to do that type of archival research. We do provide in-library access to the Ancestry.com database. In addition, the Bucks County Historical Society in Doylestown may be another great resource to utilize. The BCHS has extensive archives extending back to the beginning of the county through the present day. They can do research for outside parties. If you would like to view any available resources, services charges, and the hours of operation, here is a link to their website.

All materials can be returned to indoor and outdoor book drops.

Please do not clean or disinfect library materials. It will ruin the materials.

You have to return museum passes to the library where they were checked out. They may be put in book drops.

Once you receive an email that your hold is available, it will be kept for 1 week until it is put back on our shelf.

You can cancel your hold by logging into My Account and clicking on “Review My Account”. Go to the Holds tab to select which holds you want to cancel.

You can pause your hold by logging into My Account and clicking on “Review My Account”. Go to the Holds tab to select which holds you want to suspend and choose “Suspend Selected”. Enter the date range you won’t be able to retrieve your hold and click “Suspend Selected”.

Note: Only “Unavailable” holds can be suspended.

If you can’t pick up your holds a friend or family member can pick them up for you in one of two ways. You can give them your library card to check out your materials. Or, if you contact us in advance we can arrange for the friend or family member to check out your holds using their card. In that case, the materials would be checked out on their account and not yours.

Yes. To support social distancing requirements, the library has had to remove some computers from the floor. Because of limited equipment the library is limiting sign-ups for now to one hour per person per day with no extensions. If computers are more available than expected the library will increase sign-ups.

Yes. In-person computer help is available.

For extended help all branches of the Bucks County Free Library are offering half-hour appointments. For these appointments we will use special software to remotely connect to the computer you’re using. We will help from a distance or by chat.

Bucks County Free Library branches and District Member Libraries differ in the computer services that they offer. Please contact your local library to find out what computer help services are available.

Yes. To find out what services we offer and book an appointment check out our Help Desk page.

You can find our digital content in the Downloads and Streaming section of our E-Library. All you need is a library card and PIN to begin downloading items.

cloudLibrary offers both eBooks and eAudiobooks for download. Items circulate for 14 days and can be renewed as long as there are no holds on the item.

Bucks County residents can borrow 4 items per month from Hoopla. Hoopla offers videos, music, books, audiobooks, and comics. Hoopla titles are always available and there is no waiting list.

You can check our Downloads and Streaming FAQ page for more information on any of our services.

Yes. You can schedule an appointment with our skilled staff members who can assist you with downloading the apps and learning how to download and stream free library items! If you are experiencing errors when downloading or streaming you can contact us by filling out our download support form.

Yes. We are offering outdoor in-person programs. Please visit our events calendar to see in-person programs at your branch.

Yes. Please see our events calendar for listings. If you love to do reading challenges and track your reading, we highly recommend our all-ages Beanstack app.