The Bucks County Free Library operates seven branches in Bensalem, Doylestown, Langhorne, Levittown, Lower Makefield, Perkasie, and Quakertown. Hiring for most positions is done through the system headquarters in Doylestown
All current vacancies are posted on the library’s website. The library accepts only electronic applications and reviews submissions only for open, advertised positions.
To apply for a job, you’ll need to fill out a job application, upload a letter of interest, and take online tests. For some positions you’ll also be required to submit a completed questionnaire about your qualifications and experience, a portfolio of your work, or a resume.
CUSTOMER SERVICE ASSOCIATE 1
We are continuously accepting applications for part-time Customer Service Associate 1s. Interviews are scheduled when openings are anticipated.
The ideal candidate is outgoing, expert with technology, and loves helping other people. You will greet, direct and provide information to library users and perform a variety of tasks related to managing user accounts and library materials. With the library system’s RFID combined with self-check, staff are empowered to move out from behind a check-out desk and deliver higher levels of customer service. If you are energized by change and new challenges, this position will be a good fit for you.
You’ll resolve problems and negotiate solutions with library users. You will be comfortable and capable promoting the library’s programs and services, using and demonstrating library resources and software in all formats, including computers, tablets, Smartphones and gadgets. Only candidates who are able to stream and download library ebooks onto iPads and other devices will be considered.
This is a physically demanding position that requires continuous standing, walking, bending, and crouching as well as lifting heavy items on a daily basis. This is a non-exempt bargaining unit position.
Minimum Requirements: High school diploma or GED and one year of customer service experience. Some college and familiarity with public libraries is a plus. Must obtain at own expense the PA Child Abuse History Clearance and the PA State Police Criminal Record Check.
Schedule: Indicate on the job application in which schedule(s) you are interested.
16 Hours per Week – Daytime – Schedule includes four 4-hour shifts weekdays during any hours the library is open up till 6:00, including every other Saturday.
16 Hours per Week – Evenings – Schedule Mondays through Thursdays between the hours of 4:00 – 8:00 and Saturdays (open 9:00 – 5:00).
20 Hours per Week – Schedule includes at least two evenings per week and every other Saturday. You are expected to be available to work any hours the library is open. You will be scheduled for three 4-hour shifts during the week, with a half hour added to ensure a 20-hour work week. You will be scheduled for one 7.5 hour shift each week, usually on Thursdays or Fridays, and opposite Saturdays on a rotating basis.
All schedules for the upcoming month are provided two weeks prior to the start of the month.
Compensation: $17.33 per hour probationary rate; $17.86 per hour regular rate
Apply By: Applications are continuously accepted and interviews scheduled depending on anticipated openings.
To Apply: Links to job description and job application are below. Job application includes an opportunity to indicate which BCFL libraries you are interested in working as well as which schedule(s) you prefer. You will also upload a cover letter and résumé, and complete a supplemental questionnaire and pre-employment testing. Pre-employment testing consists of four tests: basic skills test, customer service, Word 2016, and computer and Internet knowledge test (about 60 minutes for all four).
HELP DESK SPECIALIST – PART TIME
We are continuously accepting applications for Help Desk Specialists. An exciting opportunity is waiting for the right candidate who is experienced in technology and loves helping people. Do you enjoy learning about and playing with the latest technology? Are you passionate about helping others learn about it, too? Are you the “go-to” person for friends and relatives who need help with their gadgets? This job is for you!
Join Bucks County Free Library’s Help Desk team to provide tech help along with traditional services to library users at various branches. You will work with library users to answer tech questions and assist with computer help and portable and mobile device services. As we bring more technology to library users through recording studios, programming robots, or Oculus Rift demonstrations, you can be a part of this exciting team for Bucks County Free Library. Candidate must be able to travel to different BCFL locations. This is an FLSA non-exempt position.
- Requires an associate’s degree or two years of college.
- CompTIA A+ certification desired.
- One year experience working with computer hardware and software.
- Must have current driver’s license, insurance, and own transportation or ability to travel to different library sites.
- Applicant must provide on date of hire the following three required clearances: PA State Police Criminal Record Check; PA Child Abuse History Clearance; and FBI fingerprint-based background check.
Schedule: Positions are 16 hours per week. Currently, the positions are temporary for approximately four months with two shifts available:
Days 12:00 – 4:00 p.m. Mondays, Tuesdays, and Wednesdays and alternating Thursdays and Saturdays (Sat. 9:00 – 1:00)
Evenings 4:00 -8:00 p.m. Mondays, Tuesdays, and Wednesdays and alternating Thursdays and Saturdays (Sat. 9:00 – 1:00)
Compensation: Starting wages – $21.01 – $21.64 per hour DOQ
To Apply: We are continuously accepting applications. In your cover letter indicate your preference of working either northern branches (Doylestown, Perkasie, and Quakertown) or southern branches (Bensalem, Doylestown, Langhorne, Levittown, and Yardley) and also which shift you prefer (day or evening). Links to job description and job application are below. Job application includes an opportunity to upload cover letter and résumé, and complete a supplemental questionnaire and pre-employment testing. Pre-employment testing consists of five tests: cognitive aptitude, customer service, Excel 2016, Word 2016, and computer and Internet knowledge test (about 66 minutes).
Once you begin the application, you won’t be able to save it.
Make sure you have complete information about your prior employment and education. This includes dates, names, addresses, and other contact information. You’ll be asked to verify that you can perform the essential duties of the job, so it’s important to review the job description before you start.
All positions require that you upload a letter of interest as part of the application. You can use any standard word processing software or file format, such as .doc, .docx, and .pdf. Your letter of interest should summarize why the job appeals to you and provide highlights of your qualifications and experience.
For many positions, a resume is optional. A resume may not substitute for the job application.
After you’ve successfully submitted the application, you’ll receive an e-mail confirming that the library has received it.
Depending on the job, you’ll be required to take between two and five tests, including customer service, computer and cognitive skills, and office software productivity tests.
Testing takes about forty minutes to just over an hour. No preparation is required.
A link to testing is included at the end of the job application. You can proceed to testing immediately after filling out the application. If you decide to wait, you can use a link to testing that’s included in the e-mail from the library verifying that your application was successfully submitted. You are not required to retake any tests that you have taken on a prior application. Contact firstname.lastname@example.org for instructions on how to proceed.
The library interviews job candidates on a rolling basis as applications are received. You may be contacted up to six weeks after the application deadline. Because of high volume, the library contacts only the most qualified candidates.
If you require special accommodations or have any questions, please e-mail email@example.com for instructions on how to proceed.
Other Openings – Community Public Libraries
Full-Time Archive and Exhibits Coordinator – Margaret R. Grundy Memorial Library