Library Jobs

We are continuously accepting applications for part-time Customer Service Associate 1s.

The ideal candidate is outgoing, expert with technology, and loves helping other people. You will greet, direct and provide information to library users and perform a variety of tasks related to managing user accounts and library materials. With the library system’s RFID combined with self-check, staff are empowered to move out from behind a check-out desk and deliver higher levels of customer service. If you are energized by change and new challenges, this position will be a good fit for you.

You’ll resolve problems and negotiate solutions with library users. You will be comfortable and capable promoting the library’s programs and services, using and demonstrating library resources and software in all formats, including computers, tablets, Smartphones and gadgets. Only candidates who are able to stream and download library ebooks onto iPads and other devices will be considered.

This is a physically demanding position that requires continuous standing, walking, bending, and crouching as well as lifting heavy items on a daily basis. This is a non-exempt bargaining unit position.

Minimum Requirements: High school diploma or GED and one year of customer service experience. Some college and familiarity with public libraries is a plus.

Schedule: (Indicate on the job application in which schedule(s) you are interested.)

16 Hours per Week – Daytime – Schedule includes four 4-hour shifts weekdays during any hours the library is open up till 5:00, including every other Saturday.

16 Hours per Week – Evenings – Schedule Mondays through Thursdays between the hours of 4:00 – 8:00 and Saturdays (open 9:00 – 5:00).

20 Hours per Week – Schedule includes at least two evenings per week and every other Saturday. You are expected to be available to work any hours the library is open. You will be scheduled for three 4-hour shifts during the week, with a half hour added to ensure a 20-hour work week. You will be scheduled for one 7.5 hour shift each week, usually on Thursdays or Fridays, and opposite Saturdays on a rotating basis.

All schedules for the upcoming month are provided two weeks prior to the start of the month.

Compensation: $16.99 per hour probationary rate; $17.51 per hour regular rate

Apply By: Applications are continuously accepted and interviews scheduled depending on anticipated openings.

To Apply: Links to job description and job application are below. Job application includes an opportunity to indicate which BCFL libraries you are interested in working as well as which schedule(s) you prefer. You will also upload a cover letter and résumé, and complete a supplemental questionnaire and pre-employment testing. Pre-employment testing consists of four tests:  basic skills test, customer service, Word 2016, and computer and Internet knowledge test (about 60 minutes for all four).

Job Description         Job Application

We are continuously accepting applications for Help Desk Specialists. An exciting opportunity is waiting for the right candidate who is experienced in technology and loves helping people. Do you enjoy learning about and playing with the latest technology? Are you passionate about helping others learn about it, too? Are you the “go-to” person for friends and relatives who need help with their gadgets? This job is for you!

Join Bucks County Free Library’s Help Desk team to provide tech help along with traditional services to library users at various branches. You will work with library users to answer tech questions and assist with computer help and portable and mobile device services. As we bring more technology to library users through recording studios, programming robots, or Oculus Rift demonstrations, you can be a part of this exciting team for Bucks County Free Library. Candidate must be able to travel to different BCFL locations. This is an FLSA non-exempt position.

Qualifications:

• Requires an associate’s degree or two years of college.
• CompTIA A+ certification desired.
• One year experience working with computer hardware and software.
• Must have current driver’s license, insurance, and own transportation or ability to travel to different library sites.
• Applicant must provide on date of hire the following three required clearances: PA State Police Criminal Record Check; PA Child Abuse History Clearance; and FBI fingerprint-based background check.

Schedule:  Positions are 16 hours per week. Currently, the positions are temporary for approximately four months with two shifts available:

Days 12:00 – 4:00 p.m. Mondays, Tuesdays, and Wednesdays and alternating Thursdays and Saturdays (Sat. 9:00 – 1:00)

Evenings 4:00 -8:00 p.m. Mondays, Tuesdays, and Wednesdays and alternating Thursdays and Saturdays (Sat. 9:00 – 1:00)

Compensation:  Starting wages – $21.01 – $21.64 per hour DOQ

To Apply: We are continuously accepting applications. In your cover letter indicate your preference of working either northern branches (Doylestown, Perkasie, and Quakertown) or southern branches (Bensalem, Doylestown, Langhorne, Levittown, and Yardley) and also which shift you prefer (day or evening). Links to job description and job application are below. Job application includes an opportunity to upload cover letter and résumé, and complete a supplemental questionnaire and pre-employment testing. Pre-employment testing consists of five tests:  cognitive aptitude, customer service, Excel 2016, Word 2016, and computer and Internet knowledge test (about 66 minutes).

Job Description            Job Application

If you love public libraries and are a jack-of-all trades, this job in our small IT department will be a good fit for you. The ideal candidate will bring strong network management skills and work with related systems. In addition, we are looking for someone who is willing to pitch in as needed to help lead and participate with the team in various projects or assignments, such as help desk work and taking charge in the manager’s absence.

Job Summary: Installs, configures, and performs routine maintenance or standard repairs to library network components. Uses network management software to manage network domain and active directory servers. Backs up network data. Troubleshoots network or connectivity problems. Installs new hardware or software systems or components, ensuring integration with existing networked systems. Sets up and maintains network security. Configures security settings and access permissions for groups or individuals. Manages telecommunications, including switches, wiring, phone sets, and software. Installs and configures wireless networking equipment. Works an on-off schedule with the IT Manager and serves as the in-charge person when the IT Manager is unavailable. Assists with Help Desk work orders as needed. Required to be on call during off hours as needed or as scheduled. This is an FLSA non-exempt position.

Qualifications:

• Bachelor’s degree in technology or related field preferred
• Requires an associate’s degree in technology or related field or equivalent certification, such as MCSA/MCSE, CCNA, CCDA, and CCNA Security
• At least three years of related experience
• Applicant must provide on date of hire at own expense the following three required clearances: PA State Police Criminal Record Check; PA Child Abuse History Clearance; and FBI fingerprint-based background check.
• Current driver’s license, insurance, and own transportation or ability to travel throughout Bucks County

Schedule:  Full time weekdays, but may include some evenings and weekends

Compensation:  Starting salary $55,810 to $68,483 DOQ

Application Deadline:  February 15, 2019; however, applications are reviewed on a rolling basis

To Apply:  Complete the BCFL job application (link below), which provides an opportunity to upload your letter of interest and résumé. The job application will provide a link to complete
pre-employment testing consisting of five tests, including cognitive aptitude, customer service, Excel 2016, Word 2016, and computer and Internet knowledge.

Job Description            Job Application

We have one opening for a Special Services Clerk in the Access Services Department located in Doylestown. If you enjoy a library environment and processing requests for materials from start to finish – searching on databases for items, retrieving them, processing and mailing them out – then this is a good fit for you!

Job Summary:  The Special Services Clerk searches for items and enters data into databases pertaining to incoming or outgoing reserve items and new library material. Materials and requests received are processed using SIRSI and an external Inter-Library Loan database (OCLC). Additionally, they physically retrieve or receive and process materials for internal or external loan or library distribution, including updating internal and external library user and bibliographic database records. The Special Services Clerk maintains reserve and shipping shelves, handles inbound and outbound packages, including unpacking and fully packing mailing bags, calculating postage and metering packages, and delivering materials to an outside shipper as needed.

This is a physically demanding position that requires frequent standing, walking, bending, and crouching as well as lifting heavy items on a daily basis. This is a non-exempt bargaining unit position.

Minimum Requirements:

• Requires a high school diploma or G.E.D. Some college and familiarity with public libraries is a plus!
• Six months related experience

Schedule:  Part time – 16 hours per week.   Mondays through Thursdays 8:00 a.m. – 12:00 p.m.

Compensation: $12.13 per hour probationary rate; $12.49 per hour regular rate

Apply by:  February 28, 2019; however, applications are reviewed on a rolling basis

To Apply:  Links to job description and job application are below. Job application includes an opportunity to upload cover letter and résumé, and complete a supplemental questionnaire and pre-employment testing. Pre-employment testing consists of four tests:  basic skills test, Employee Personality Profile, attention skills test, and computer and Internet knowledge test (about 55 minutes).

Job Description          Job Application

Once you begin the application, you won’t be able to save it.

Make sure you have complete information about your prior employment and education. This includes dates, names, addresses, and other contact information. You’ll be asked to verify that you can perform the essential duties of the job, so it’s important to review the job description before you start.

All positions require that you upload a letter of interest as part of the application. You can use any standard word processing software or file format, such as .doc, .docx, and .pdf. Your letter of interest should summarize why the job appeals to you and provide highlights of your qualifications and experience.

For many positions, a resume is optional. A resume may not substitute for the job application.

After you’ve successfully submitted the application, you’ll receive an e-mail confirming that the library has received it.