Suggest a purchase when you want a book published in the last 2 years that the library doesn’t own. Use Interlibrary Loan for books older than 2 years or academic books of any age that are not intended for the general public.
Technology Help
Our skilled staff members can help with your personal devices. If you are receiving an error message on cloudLibrary , Flipster, or Hoopla please fill out this form: buckslib.org/downloadsupport. For 24/7 reference questions and research help, try Chat with a Librarian, Pennsylvania’s free statewide live chat reference service. Schedule an Appointment Bensalem Branch Doylestown Branch […]
Can I return an item to a different library than where I borrowed it?
Yes, most items borrowed from any public library in Bucks County can be returned to any other library. Museum passes must be returned to the library from which they are borrowed.
How can I pause a hold?
Log in to My Account. Click “My holds.” Check the box next to the item you want to pause. Click the “Pause” button. Click “Show pause hold dates” and select the date range you’d like the item to be paused. Click “Save.”
I returned an item, but it’s still on my online account.
You may receive an automatic reminder email or see items still listed on your account before our system processes your return. Please check your account at least 24 hours after returning the item. If it still appears in your list of checkouts, contact the library where you returned the item, and staff will be happy to look […]
I can’t find an item I borrowed from the library.
Please contact the library where you borrowed the item to let them know the item is lost. Bucks County Free Library charges the list price at the time the library purchased the item. If an item is overdue when it’s reported lost or damaged, the overdue fines are waived once the item is paid for. Lost item […]
Placing and Pausing Holds
You can place a hold on an item in the catalog using your online account. Once you receive an email that your hold is available, it will be kept for 1 week until it is put back on our shelf. If you don’t want a hold anymore, you can cancel it through My Account. After logging […]
Borrowing Limits
Card holders may borrow up to 100 items. Total checkouts may not include more than 20 each of movies, board games, and kits, and not more than 6 video games.
Due Dates
At the time of checkout, borrowers receive receipts listing items checked out with due dates. Borrowers can monitor checkouts and due dates using My Account. Those that provide an e-mail address at the time of registration are sent courtesy reminders three days before items are due and three overdue notices. The first notice is sent […]
Renewing
Most library items are eligible for at least one renewal, and many can be renewed twice. However, an item cannot be renewed if another library user has placed a hold on it, or you’ve reached the renewal limit for that item.
