We are happy to welcome you back to the library. We are open and offering modified services to reduce close contact and help slow the spread of COVID-19.
Safety is our top priority. In cases where we can’t guarantee safety we have suspended services. We are actively tracking the path of COVID-19 and will restore full services as soon as we safely can do so.
We offer many remote services and e-resources so that anyone who is uncomfortable visiting the library can stay informed, entertained, and engaged. Among others, we offer curbside pickup of materials and library cards, virtual help desk services, phone services, and a comprehensive e-library.
Thank you for your patience and for following our guidelines and policies as we navigate this time together.
Using the Library
Is my library open? What are the hours?
Please check our Locations page for Bucks County Free Library branch and District member library hours. Check our website or call before your visit as hours may change because of circumstances related to COVID-19.
Is there a limit on the number of people allowed in the library?
Yes. The limit is different at different locations because of layout and square footage. If the library is too full when you arrive you may be asked by a staff member to wait outside until we have more space. If you are in the library and it gets too full you may be asked to finish up your visit so others may come in.
Do I need to wear a mask at the library?
Yes. We’re requiring everyone over age two to wear masks that cover the nose and mouth. Our staff will be wearing masks as well. More detail about the library’s mask policy and guidelines are posted on the library’s policy page.
What is the library doing to keep people safe?
In addition to limiting the number of people in the library and requiring masks the library has reduced and adjusted seating to accommodate distance, provided distance markers, installed plexiglass shields at service points, and increased frequency of cleaning high-touch areas. To the extent that hand sanitizer is available we are providing hand sanitizer for public use.
Are there any limits on browsing at the library?
All of our collections are fully accessible. However in many of our buildings space is tight, especially our children’s areas. We ask that you keep an eye out for other browsers or staff and stay at least six feet away.
Other than wearing a mask and keeping distance how can I reduce close contact at the library?
Where available, the library asks that you use our self-check stations to help us minimize close contact. To use the self-check you’ll need to scan your library card or type in your library card number. You’ll also need to enter your PIN.
To keep everyone safe please use hand sanitizer before and after using the self-check. Hand sanitizer will be provided by the library as long as it’s available.
For all branches of the Bucks County Free Library we encourage you to make e-payments via My Account if at all possible. Our self-check kiosks accept both cash and credit card payments.
Can I bring food and drinks in the library?
No. In order to protect public health, our water fountains are shut down and we are not allowing any eating or drinking in the library.
What activities are there for children at the library?
Children are welcome to visit the library with their caregivers. Families should be aware that for public health and safety we’ve removed toys and interactive activities from our children’s areas for now. There is limited seating. For your child’s sake, we recommend that you stay close and enjoy picking out lots of great things to read, listen to, or watch together at home.
How do I get a library card?
You can register online or in person for a library card. Proof of identity and evidence of current Bucks County residence, business ownership, employment, or school enrollment are required.
How do I renew my library card?
Bucks County residents will automatically have their card renewed if they have used it in the past 3 years. If you have an eCard, Access PA or Non-Resident card you will receive an email when your card needs to be renewed. eCards can be renewed online. Access PA and Non-Resident cards must be renewed in person and require proof of identity.
Can I book a meeting room or group study room?
No. To keep everyone safe the library has suspended bookings for now.
Can I use a quiet study room?
Yes. In branches that have quiet study rooms the quiet study rooms are open. We ask that you keep your mask on and practice social distancing while using the room.
Does the library offer homework help?
Yes. The library offers online tutoring and many more study tools through Brainfuse.
Does the library offer resume help?
Yes. The library offers online resume help and many more career services through JobNow.
Is the Bensalem Branch accepting passport applications?
No. To keep everyone safe the library has suspended passport services for now.
Is Penn’s Little Village open at the Langhorne Branch and Career Corner at the Yardley-Makefield Branch?
No. To keep everyone safe the library has closed Penn’s Little Village and Career Corner for now.
Are DIY Studios open at the Quakertown and Bensalem branches?
No. To keep everyone safe the library has closed the DIY Studios for now.
Is the library accepting book donations?
No. We are not able to process and store book donations at this time. Unfortunately, because of lack of space we will be forced to throw donations in the trash. We ask that you please hold on to them or donate them to another organization.
Is the library accepting volunteers?
The library is accepting volunteer applications. It may take up to 4 weeks for an applicant to hear from the library. Because of COVID-19 business requirements our staff has made many changes to how we provide library services. We want to feel confident in our new processes and procedures before we bring volunteers in.
How do I return materials to the library?
For now we’re requiring that all materials be returned to outdoor book drops and not inside the library.
Should I clean or disinfect library materials before returning them?
Please do not clean or disinfect library materials. It will ruin the materials.
How is the library handling returned materials?
Current research shows that a 4 day quarantine is the most effective method to keep library materials safe. For now we are quarantining all materials for 4 days before putting them back in circulation. This means that returned materials may show up on your account for up to a week after you return them. Don’t worry! We’re back-dating check ins.
Why are the items I returned still showing on my account?
For now we are quarantining items for 4 days after they are returned. This means that returned materials may show up on your account for up to a week after you return them. Don’t worry! We’re back-dating check ins.
How do I return museum passes to the library?
You have to return museum passes to the library where they were checked out. They may be put in book drops.
Will holds take longer during this time?
Yes. More people are placing holds and we are also quarantining materials for 4 days before checking them in. This will result in delays.
How long is a hold held for me?
Once you receive an email that your hold is available, it will be kept for 2 weeks until it is put back on our shelf.
What if I don’t want my hold anymore?
You can cancel your hold by logging into My Account and clicking on “Review My Account”. Go to the Holds tab to select which holds you want to cancel.
Can I pause a hold if I will be away or get too busy?
You can pause your hold by logging into My Account and clicking on “Review My Account”. Go to the Holds tab to select which holds you want to suspend and choose “Suspend Selected”. Enter the date range you won’t be able to retrieve your hold and click “Suspend Selected”.
Note: Only “Unavailable” holds can be suspended.
Can someone else pick up my holds for me?
If you can’t pick up your holds a friend or family member can pick them up for you in one of two ways. You can give them your library card to check out your materials. Or, if you contact us in advance we can arrange for the friend or family member to check out your holds using their card. In that case, the materials would be checked out on their account and not yours.
Can I use library computers?
Yes. To support social distancing requirements, the library has had to remove some computers from the floor. Because of limited equipment the library is limiting sign-ups for now to one hour per person per day with no extensions. If computers are more available than expected the library will increase sign-ups.
Can I get in-person computer help at the library?
Yes. To keep everyone safe we are limiting in-person computer help to five minutes or less with distancing observed.
For extended help all branches of the Bucks County Free Library are offering half-hour appointments. For these appointments we will use special software to remotely connect to the computer you’re using. We will help from a distance or by chat.
Bucks County Free Library branches and District Member Libraries differ in the computer services that they offer. Please contact your local library to find out what computer help services are available.
Can I get remote computer help from home?
Yes. To find out what services we offer and book an appointment check out our Help Desk page.
Where can I find what download services you offer and what do I need to borrow items?
You can find our digital content in the Downloads and Streaming section of our E-Library. All you need is a library card and PIN to begin downloading items.
cloudLibrary offers both eBooks and eAudiobooks for download. Items circulate for 14 days and can be renewed as long as there are no holds on the item.
Bucks County residents can borrow 12 items per month from Hoopla. Hoopla offers videos, music, books, audiobooks, and comics. Hoopla titles are always available and there is no waiting list.
You can check our Downloads and Streaming FAQ page for more information on any of our services.
Can I get help with ebooks and audiobooks?
Is the library offering in-person programs and events?
No. To keep everyone safe the library has suspended in-person programs and events for now.
If we haven’t answered your question in this FAQ please do not hesitate to contact us.