Using the Library
Is my library open? What are the hours?
Please check our Locations page for Bucks County Free Library branch and District member library hours. Check our website or call before your visit as hours may change because of circumstances related to COVID-19.
Do I need to wear a mask at the library?
Masks are required inside our library branches.
Are there any limits on browsing at the library?
All of our collections are fully accessible. However in many of our buildings space is tight, especially our children’s areas. We ask that you keep an eye out for other browsers or staff and stay at least six feet away.
How can I reduce close contact at the library?
Where available, the library asks that you use our self-check stations to help us minimize close contact. To use the self-check you’ll need to scan your library card or type in your library card number. You’ll also need to enter your PIN.
For all branches of the Bucks County Free Library we encourage you to make e-payments via My Account if at all possible. Our self-check kiosks accept both cash and credit card payments.
Can I bring food and drinks in the library?
Yes. Covered drinks and peanut-free, dry snacks, such as crackers or cookies are allowed in the library as long as all trash is thrown away or removed from the library.
What activities are there for children at the library?
Children are welcome to visit the library with their caregivers. Toys and interactive activities have been placed back in the children’s areas. For your child’s sake, we recommend that you stay close and enjoy picking out lots of great things to read, listen to, or watch together at home.
How do I get a library card?
You can register online or in person for a library card. Proof of identity and evidence of current Bucks County residence, business ownership, employment, or school enrollment are required.
How do I renew my library card?
Bucks County residents will automatically have their card renewed if they have used it in the past 3 years. If you have an eCard, Access PA or Non-Resident card you will receive an email when your card needs to be renewed. eCards can be renewed online. Access PA and Non-Resident cards must be renewed in person and require proof of identity.
How do I get my PIN?
How do I renew my library materials online?
To renew library materials, you will need to login to your Bucks County Free Library account. Your user name will be your library card number, and the password is the 4 digit pin you had selected when you received your card. From there, you will see an option for “renew my materials.”
Can I book a meeting room or group study room?
No. Our meeting room and group study room bookings have been suspended for now.
Can I use a quiet study room?
Yes. All of our quiet study rooms are open.
Does the library offer homework help?
Yes. The library offers online tutoring and many more study tools through Brainfuse.
Does the library offer resume help?
Yes. The library offers online resume help and many more career services through JobNow.
Is the Bensalem Branch accepting passport applications?
No. To keep everyone safe the library has suspended passport services for now.
Is Penn’s Little Village open at the Langhorne Branch and Career Corner at the Yardley-Makefield Branch?
No. To keep everyone safe the library has closed Penn’s Little Village and Career Corner for now.
Is the library accepting book donations?
Most of our libraries are not accepting donations. We are not able to process and store book donations at this time. Unfortunately, because of lack of space we will be forced to throw donations in the trash. We ask that you please hold on to them or donate them to another library or organization.
The Levittown Branch is now accepting donations of new or gently used books, DVDs, CDs and vinyl record albums.
The following district libraries are accepting book donations: Village Library of Wrightstown, Fallsington Library, Southampton Free Library and Warminster Township Free Library. For addresses you can visit: https://buckslib.org/locations and scroll down to the District Member Libraries section.
Is the library accepting volunteers?
The library is accepting volunteer applications. It may take up to 4 weeks for an applicant to hear from the library. Because of COVID-19 business requirements our staff has made many changes to how we provide library services. We want to feel confident in our new processes and procedures before we bring volunteers in.
How do I submit a purchase suggestion to the library?
Any purchase requests can be submitted online here. By submitting this form, you can ensure that your suggestion is received directly by the people with the power to add resources to our collection. Purchase suggestions are considered in light of our selection policy and guidelines for local authors. While we strive to make our collections responsive to community needs, we’re not able to purchase every title that is suggested.
Where can I locate archival information for genealogy purposes?
Unfortunately, the public libraries in our library system are not set up to do that type of archival research. We do provide in-library access to the Ancestry.com database. In addition, the Bucks County Historical Society in Doylestown may be another great resource to utilize. The BCHS has extensive archives extending back to the beginning of the county through the present day. They can do research for outside parties. If you would like to view any available resources, services charges, and the hours of operation, here is a link to their website.
How do I return materials to the library?
All materials can be returned to indoor and outdoor book drops.
Should I clean or disinfect library materials before returning them?
Please do not clean or disinfect library materials. It will ruin the materials.
How do I return museum passes to the library?
You have to return museum passes to the library where they were checked out. They may be put in book drops.
How long is a hold held for me?
Once you receive an email that your hold is available, it will be kept for 1 week until it is put back on our shelf.
What if I don’t want my hold anymore?
You can cancel your hold by logging into My Account and clicking on “Review My Account”. Go to the Holds tab to select which holds you want to cancel.
Can I pause a hold if I will be away or get too busy?
You can pause your hold by logging into My Account and clicking on “Review My Account”. Go to the Holds tab to select which holds you want to suspend and choose “Suspend Selected”. Enter the date range you won’t be able to retrieve your hold and click “Suspend Selected”.
Note: Only “Unavailable” holds can be suspended.
Can someone else pick up my holds for me?
If you can’t pick up your holds a friend or family member can pick them up for you in one of two ways. You can give them your library card to check out your materials. Or, if you contact us in advance we can arrange for the friend or family member to check out your holds using their card. In that case, the materials would be checked out on their account and not yours.
Can I use library computers?
Yes. To support social distancing requirements, the library has had to remove some computers from the floor. Because of limited equipment the library is limiting sign-ups for now to one hour per person per day with no extensions. If computers are more available than expected the library will increase sign-ups.
Can I get in-person computer help at the library?
Yes. In-person computer help is available.
For extended help all branches of the Bucks County Free Library are offering half-hour appointments. For these appointments we will use special software to remotely connect to the computer you’re using. We will help from a distance or by chat.
Bucks County Free Library branches and District Member Libraries differ in the computer services that they offer. Please contact your local library to find out what computer help services are available.
Can I get remote computer help from home?
Yes. To find out what services we offer and book an appointment check out our Help Desk page.
Where can I find what download services you offer and what do I need to borrow items?
You can find our digital content in the Downloads and Streaming section of our E-Library. All you need is a library card and PIN to begin downloading items.
cloudLibrary offers both eBooks and eAudiobooks for download. Items circulate for 14 days and can be renewed as long as there are no holds on the item.
Bucks County residents can borrow 4 items per month from Hoopla. Hoopla offers videos, music, books, audiobooks, and comics. Hoopla titles are always available and there is no waiting list.
You can check our Downloads and Streaming FAQ page for more information on any of our services.
Can I get help with ebooks and audiobooks?
Is the library offering in-person programs and events?
Yes. We are offering outdoor in-person programs. Please visit our events calendar to see in-person programs at your branch.
If we haven’t answered your question in this FAQ please do not hesitate to contact us.