We are continuously accepting applications for part-time Customer Service Associates (CSAs). Interviews are scheduled when openings are anticipated.
The ideal candidate is outgoing, expert with technology, and loves helping other people. You will greet, direct and provide information to library users and perform a variety of tasks related to managing user accounts and library materials. With the library system’s RFID combined with self-check, staff are empowered to move out from behind a check-out desk and deliver higher levels of customer service. If you are energized by change and new challenges, this position will be a good fit for you.
You’ll resolve problems and negotiate solutions with library users. You will be comfortable and capable promoting the library’s programs and services, using and demonstrating library resources and software in all formats, including computers, tablets, Smartphones and gadgets. Only candidates who are able to stream and download library ebooks onto iPads and other devices will be considered.
This is a physically demanding position that requires continuous standing, walking, bending, and crouching as well as lifting heavy items on a daily basis. This is a non-exempt bargaining unit position.
Minimum Requirements:
- High school diploma or GED. Bachelor’s degree preferred.
- One year of customer service experience
- Some college and familiarity with public libraries is a plus.
- Must provide or obtain at own expense the PA Child Abuse History Clearance, the PA State Police Criminal Record Check, and the FBI fingerprint background check at time of hire.
Schedule:
16 hours per week – Generally, four 4-hour shifts including mornings, afternoons & evenings and every other Saturday.
20 hours per week – Generally, two 4-hour shifts, one 4.5-hour shift, and a full day alternating Fridays and Saturdays.
Work schedules are variable, meaning you can be scheduled and must be available to work during any hours the library is open, including days and evenings. Managers cannot schedule around any work, school, or other commitments you may have. However, schedules for the upcoming month are provided two weeks prior to the start of the month.
Compensation: $19.14 per hour probationary rate; $19.72 per hour regular rate
Apply By: Applications are continuously accepted for all libraries and schedules and interviews scheduled depending on anticipated openings. For current openings, position is open until filled.
To Apply: Links to job description and job application are below. Job application includes an opportunity to indicate which BCFL libraries you are interested in working as well as which schedule(s) you prefer. You will also upload a cover letter and résumé, and complete a supplemental questionnaire and pre-employment testing. Pre-employment testing consists of four tests: basic skills test, customer service, Word 2016, and computer and Internet knowledge test (about 60 minutes for all four).
